Zebet's Privacy Policy — Your Data Is Our Responsibility

Zebet (zebet.im) takes the privacy of its users very seriously. This Privacy Policy explains what information zebet collects, why it collects it, and how that information is used and kept secure. By using any zebet service, you agree to this Privacy Policy.

This policy has been written with zebet's Bangladeshi users in mind. zebet believes every user has the full right to know and control their own data. We keep nothing hidden — everything we collect and why is stated here openly.

If this Privacy Policy changes, zebet will notify you via email or an in-platform notification. We recommend visiting this page regularly to stay up to date.

Zebet collects various types of information to deliver its services and improve your experience. A detailed breakdown is provided below:

• Zebet only collects information that is strictly necessary to provide its services.
• Sensitive data such as passwords is never stored in plain text — it is always encrypted.
• If you sign in via a third-party social login, we may collect basic profile information shared by that platform.
• Zebet never stores your full bank card number or CVV.

Zebet uses collected data only for specific, legitimate purposes. No data is used unnecessarily. The key purposes are outlined below:

• Account Management: To enable registration, login, password reset, and account security.
• Payment Processing: To process deposit and withdrawal transactions accurately.
• Identity Verification (KYC): To verify age and identity in accordance with international law and licensing requirements.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Customer Support: To resolve your issues quickly and effectively.
• Promotional Communications: To keep you informed about bonus offers, new games, and promotions (you can opt out at any time).
• Service Improvement: To analyze usage patterns and improve the zebet experience.
• Legal Obligation: To assist with regulatory reporting and investigations as required.

Zebet stores your data on secure, internationally compliant servers. Retention periods vary depending on the type of data and applicable legal requirements.

• Account Data: Retained for a minimum of 5 years after account closure (for legal compliance).
• Transaction Data: Retained for up to 7 years in accordance with financial regulatory requirements.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last between 30 days and 1 year.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Inactive account data: After 2 years of inactivity, data is reviewed and may be partially deleted except where retention is required.

Zebet never sells your personal data to third parties. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• KYC Partner: Identity verification agencies receive only the information required for the verification process.
• Game Provider: Third-party game studios may receive anonymised statistics related to gameplay.
• Legal Authorities: Information may be disclosed when legally required under a valid court order or official investigation.
• Anti-Fraud System: Limited data may be shared within industry-level security networks to prevent fraud and money laundering.

Zebet's website and app use cookies and similar technologies. Cookies are small files stored on your device that help improve site functionality.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain zebet services.

As a zebet user, you have the following rights over your personal data. To exercise any of these rights, contact zebet Support at any time:

Zebet follows the highest industry standards for data security. Below are zebet's core security measures:

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account login.
• Firewall & DDoS Protection: Advanced server-level firewalls and cyber attack prevention systems are in place.
• Regular Security Audits: Third-party security experts conduct regular audits of zebet's security infrastructure.
• Staff Training: All zebet staff receive regular training on data protection.
• Data Breach Response Plan: In the event of a data breach, zebet will notify affected users within 72 hours.

Zebet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• Age verification documents must be submitted as part of the KYC process.
• Any account found to have registered with a false age will be permanently closed and all associated data will be deleted.
• If parents have any concerns, they can reach out to support@zebet.im.

For any questions, complaints, or requests regarding the Privacy Policy, please contact zebet's Data Protection Team. We typically respond within 48 hours.